Terms of use
General terms of use of the Mon Écrin service.
Version 2.0 — effective since 17 May 2026. These terms may be amended. Any material change will be notified to you and will require your acceptance to continue using the service.
1. Purpose of the service
Mon Écrin is a sovereign storage service for photos and videos. It allows users to automatically back up their photos and videos from their smartphone to secure storage hosted in France.
The service operates on a hot/cold storage model: recent photos remain on the phone, while older ones are archived on the sovereign server and remain accessible at any time via the application or the website.
2. Access conditions and minimum age
The Service is intended for persons aged 15 and over, in accordance with Article 7-1 of the French Data Protection Act (Loi Informatique et Libertés). Minors under 15 may benefit from the Service as part of a Family plan, under the responsibility of the parent account holder who warrants having obtained the consent of the other holder of parental authority where applicable.
3. Subscription and billing
The service offers several storage tiers, each associated with a fixed monthly rate. Current rates are available on the pricing page.
- The subscription is monthly and automatically renewed each month.
- The subscription anniversary date corresponds to the initial subscription date.
- Payment is automatically charged each month on the anniversary date.
Prices displayed on the website are inclusive of all taxes (including French VAT at 20%). The breakdown of net price, VAT and gross price appears on each invoice.
For customers located outside metropolitan France, the applicable VAT is that of the customer's country of residence, in accordance with the European directive on VAT applicable to digital services.
4. Voluntary cancellation
The user may request cancellation of their subscription at any time from their personal space or the mobile application.
- Cancellation takes effect on the next subscription anniversary date.
- Photo and video backup continues normally until the effective cancellation date.
- The user may withdraw their cancellation request at any time before the effective date.
- No refund is made for the current period, as the user continues to benefit from the service until the anniversary date.
5. Payment failure and suspension
In the event of a monthly payment failure (expired card, insufficient funds, bank opposition, etc.), the service is immediately suspended:
- Photo and video backup from the smartphone is immediately blocked.
- Photos and videos already backed up remain stored on the server.
- The user has one month to regularise their payment.
During this period, reminders are sent by email:
- Day 0: payment failure alert and backup suspension.
- Day 7: first reminder (3 weeks remaining).
- Day 14: second reminder (2 weeks remaining).
- Day 21: final warning (cancellation in 7 days).
If payment is not regularised within the allotted time, the subscription is automatically cancelled. If payment is regularised, backup resumes normally.
6. After cancellation
Whether voluntary or resulting from a payment default, cancellation entails the following consequences:
- Photo and video backup from the smartphone is permanently disabled.
- The user has 2 months after the effective cancellation date to retrieve their photos and videos as a downloadable ZIP archive from the website.
- A download link is sent by email on the effective cancellation date.
- Reminders are sent before the expiry of the retrieval period.
- After the 2-month period, the account is deactivated and the archive is no longer accessible.
- Data is permanently deleted 30 days after account deactivation.
7. Reversibility
- Voluntary cancellation: the user may withdraw their cancellation request at any time before the anniversary date. The subscription then resumes normally.
- Suspension for non-payment: the user may regularise their payment at any time during the grace month. Backup resumes immediately after regularisation.
- After effective cancellation: cancellation is irreversible. However, the user may re-subscribe by starting a new subscription cycle.
8. Security and data retention
The publisher implements appropriate technical and organisational measures to ensure the security and durability of the data entrusted by the user:
- Encryption of files at rest (AES-256-GCM).
- Secure communications via HTTPS/TLS protocol.
- Sovereign hosting on servers located in France, compliant with GDPR.
- High-durability storage infrastructure (data redundancy).
The retention of user data constitutes an obligation of means and not of result. The publisher undertakes to deploy all reasonable means to protect the data, without being able to guarantee the absolute absence of any risk of loss or alteration.
The user is strongly encouraged to keep their own backup copies of their most important files. The service does not replace a complete personal backup policy.
9. Service availability
The publisher strives to ensure service availability of 99.9% on an annual basis, excluding scheduled maintenance periods. Scheduled maintenance operations are announced in advance by email or notification in the application.
In the event of prolonged unavailability attributable to the publisher and exceeding the above commitments, the user may benefit from service credits proportional to the duration of the interruption, applied to the following month's invoice. These credits constitute the user's sole remedy for service unavailability.
10. Limitation of liability
To the extent permitted by applicable law:
- The publisher's total liability, all causes combined, is capped at the total amount actually paid by the user during the twelve (12) months preceding the triggering event.
- The publisher is not liable for indirect damages, including but not limited to loss of business, loss of revenue, loss of customers, loss of opportunity, damage to reputation or any other consequential loss.
- The publisher shall not be held liable for damages resulting from use of the service in breach of these terms, negligence by the user in protecting their login credentials, or the absence of personal backup of their files.
The above limitations do not apply in the event of gross negligence or wilful misconduct by the publisher, nor to personal injury, in accordance with the mandatory provisions of French law.
11. Force majeure
The publisher shall not be held liable for the non-performance or delay in the performance of its obligations resulting from a force majeure event within the meaning of Article 1218 of the French Civil Code, including but not limited to:
- Natural disasters, fires, floods.
- Exceptional-scale cyberattacks (ransomware, massive DDoS).
- Major failure of the hosting provider or infrastructure supplier.
- Government decisions, requisitions, embargoes.
- Widespread failures of telecommunications or energy networks.
In the event of force majeure lasting more than three (3) months, either party may terminate the contract without compensation. The user retains the right to retrieve their data under the conditions set out in Article 6.
12. Commercial terms
12.1 Plans and pricing
The service offers the following plans (prices inclusive of all taxes, 20% VAT included):
| Plan | Type | Storage | Price/month incl. tax |
|---|---|---|---|
| XS - 100 | Personal | 100 GB | €2.99 |
| S - 200 | Personal | 200 GB | €3.90 |
| M - 500 | Personal | 500 GB | €6.49 |
| L - 1 TB | Personal | 1 TB | €10.99 |
| XL - 2 TB | Personal | 2 TB | €19.99 |
| Family S - 500 | Family | 500 GB | €7.90 |
| Family L - 1 TB | Family | 1 TB | €10.90 |
| Family XL - 2 TB | Family | 2 TB | €19.99 |
Up-to-date pricing is available on the pricing page.
12.2 Payment methods
Payment is made by automatic monthly direct debit via the secure Stripe platform. Accepted payment methods are credit/debit cards (Visa, Mastercard). The first payment is due at the end of the one-month free trial period.
12.3 Duration and renewal
The subscription is entered into for an indefinite period, with a monthly billing cycle. It is automatically renewed each month on the subscription anniversary date, unless cancelled by the user in accordance with Article 4 above.
12.4 Right of withdrawal
In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for contracts for the supply of digital content not supplied on a tangible medium whose performance has begun with the prior express consent of the consumer, who has expressly waived their right of withdrawal.
By creating their account and beginning to use the service (uploading files), the user acknowledges having given their express consent to the immediate performance of the contract and waives their right of withdrawal. However, as long as no files have been uploaded to the server, the user may exercise their right of withdrawal within 14 days of subscription by contacting contact@uitguard.com.
12.5 Cancellation and refund
The user may cancel their subscription at any time from their personal space. Cancellation takes effect on the next anniversary date. No pro-rata refund is made for the current period. Data retrieval conditions after cancellation are detailed in Article 6.
12.6 Statutory warranties
The service is subject to the statutory warranties provided for by the French Consumer Code, in particular the statutory warranty of conformity (Articles L217-3 et seq.) and the warranty against hidden defects (Articles 1641 et seq. of the French Civil Code).
13. Applicable law and disputes
These terms of use are governed by French law. In the event of a dispute, the parties undertake to seek an amicable solution before any legal action. Failing amicable resolution within thirty (30) days, the dispute shall be submitted to the competent courts within the jurisdiction of the publisher's registered office.
In accordance with the provisions of the French Consumer Code, the user is informed that they may have recourse to a consumer mediator in the event of an unresolved dispute.
14. Personal data
The processing of personal data in connection with the Mon Écrin service is described in our privacy policy.
Permanent deletion of data occurs 30 days after account deactivation, in accordance with the obligations of the General Data Protection Regulation (GDPR).
15. Amendment of terms
The publisher reserves the right to amend these terms of use at any time. Users will be informed of any amendment by email and/or notification in the application. Continued use of the service after notification constitutes acceptance of the new terms.
The applicable terms are those in force on the date of use of the service.